Saisha Enterprises

1# Best Debt Collection Agency

Case Study

Case Study 1: Credit Card Debt Recovery

Client: Bajaj Finserv
Challenge: The bank had a significant amount of unpaid credit card dues, with several customers defaulting on payments for over 6 months. The client needed a solution to recover the outstanding debts while maintaining customer relationships.

Solution:

  • Proactive Communication: Saisha Enterprises initiated a series of timely follow-ups through phone calls, emails, and SMS reminders to prompt early repayment.
  • Customized Recovery Strategy: A personalized approach was adopted for each defaulter based on their financial situation.
  • Negotiation & Settlement: We facilitated debt settlements by negotiating reduced payment amounts, making it easier for customers to pay.
  • Legal Support: For cases of persistent non-payment, we provided legal support and initiated legal proceedings for recovery.

Result:

  • 85% of the outstanding dues were recovered within 3 months.
  • Customer Relationships Maintained: Through strategic communication and flexible repayment options, customer satisfaction remained high.

Case Study 2: Housing Loan Collection

Client: A housing finance company
Challenge: The company faced increasing defaults on housing loans, some of which had been overdue for over a year. The company needed an effective solution to recover the funds and minimize legal expenses.

Solution:

  • Comprehensive Follow-Ups: Saisha Enterprises conducted regular follow-ups and worked closely with borrowers to understand their financial difficulties.
  • Legal Consultation: We advised the company on the legal aspects of property repossession and initiated the process where applicable.
  • Repayment Negotiation: Flexible repayment options were presented to borrowers, allowing them to settle the debts without affecting their credit scores significantly.
  • Field Investigation: We conducted on-ground investigations to locate defaulters who had absconded or were unreachable.

Result:

  • 90% recovery rate within 5 months.
  • A substantial reduction in legal expenses due to effective pre-legal settlements and negotiations.